The customer service department can be reached at (512)579-4000. Our hours of operation are from 8am until 5pm Monday through Friday.
Clinical Pathology Associates
P.O. Box 28770
Austin, TX 78755
Payments are accepted via mail, online and over the phone.
In order to pay your bill online you will need a current statement from CPA. The statement will have underneath the credit card box on the top third of the page the information necessary to allow you to pay your balance. If you have received a letter and not a statement you will need to call (512)579-4000 to pay your bill over the phone.
Our bills are for laboratory services either performed by our pathologist or under the supervision of our pathologist at various hospitals, surgery centers, and physician offices in Central Texas.
Most referring providers include your insurance information when your records are sent to us from the facility where you received treatment. At times, the insurance information can be incorrect or missing. We send a statement approximately 2 weeks after we receive your lab work for insurance verification. Should your insurance information be incorrect or missing, please contact our office to provide the correct information.
You will need to call your insurance company to verify that your policy covers the laboratory tests.
We are a separate provider from your physician office and as such must bill separately from the facility where you received treatment. Your insurance company will send a separate explanation of benefits (EOB) for our work. Patient responsibility from your EOB will be billed to you.