Frequently Asked Questions

The Billing Department for Clinical Pathology Associates is located at 3445 Executive Center Drive, Suite 250, Austin, TX 78731. We can be reached by telephone by calling (512) 579-4000 or toll free at (877) 608-8643. Our team of billing specialists is available to serve you Monday-Friday, 8AM-5PM CST.

Most physician offices, hospitals and surgery centers send insurance information with the laboratory specimen, but occasionally we will need additional information. After the insurance has been filed and payment has been received and posted, we will bill you the balance due. You will generally not receive a bill until insurance has responded with a payment or denial.

When calling about your account, please have your insurance card and any other pertinent information on hand. We accept Visa, MasterCard, Flexible Spending Cards, and Health Savings Accounts online as well as by telephone.

If you have questions about your individual laboratory coverage benefits and how it is determined, please contact your insurance plan provider or benefits specialist. Our trained billing staff is always willing to help in any way they can but will not have access to specific details about your personal plan.

Please see our FAQ section below for more detailed answers to frequently asked questions.

Menu